Terms & Conditions

1. Definitions

Throughout these Terms & Conditions the following words carry the meanings set out below:

• "chelorens," "we," "us," "our" — refers to chelorens residential care home, located at 19/4 Soi Ratchadaphisek 36, Chatuchak, Bangkok 10900, Thailand.
• "User," "you," "your" — any individual who accesses or uses our website, submits enquiry forms, or engages our residential care services.
• "Services" — the residential care programmes offered by chelorens, including Independent Living Suite, Personal Care Residence, and Full Spectrum Nursing, together with any ancillary support or activities provided within our facility.
• "Agreement" — the legally binding arrangement formed when you use our website or engage our Services under these Terms.
• "Website" — the website accessible at https://chelorens.info and all of its pages.
• "Content" — all text, imagery, graphics, logos, and other materials published on the Website.

2. Acceptance of Terms

By accessing or using the chelorens website, submitting an enquiry, or entering into a residential care agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using the Website or our Services.

You must be at least eighteen (18) years of age and possess the legal capacity to enter into binding agreements under the laws of the Kingdom of Thailand. If you are acting on behalf of another person — for example, enquiring about care for a family member — you confirm that you have the authority to do so.

3. Description of Services

chelorens operates a residential care home in Bangkok, Thailand, offering three tiers of accommodation and support for older adults:

1. Independent Living Suite — self-contained accommodation with communal meals, housekeeping, social activities, and light assistance available on request.
2. Personal Care Residence — structured daily support including bathing, dressing, medication management, physiotherapy, and wellness monitoring, overseen by a dedicated care coordinator.
3. Full Spectrum Nursing — round-the-clock nursing supervision for residents with complex medical or cognitive needs, including specialised dementia support, palliative care, and rehabilitation planning.

The availability of each tier is subject to capacity. We reserve the right to modify, expand, or discontinue any service programme with reasonable advance notice to affected residents and their families.

4. Enquiries and Admission

Submitting an enquiry through our Website does not constitute a binding agreement for services. All admissions are subject to a care assessment conducted by our team, mutual agreement on the appropriate care tier, and the signing of a separate Residential Care Agreement.

We reserve the right to decline admission where we believe, in good faith, that we are unable to meet a prospective resident's care needs safely and appropriately.

5. User Responsibilities

When using the Website or interacting with chelorens, you agree to the following:

• You will provide accurate, truthful, and complete information in any forms or communications submitted to us.
• You will not use the Website for any unlawful purpose, nor in any way that could damage, overload, or impair its availability or functionality.
• You will not attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it.
• You will not reproduce, distribute, or publicly display any Content from the Website without our prior written consent.
• You will not submit false, misleading, or harmful material through our contact forms or any other communication channel.

6. Intellectual Property

All Content on the chelorens website — including but not limited to text, graphics, logos, page layouts, and photographic images — is owned by or licensed to chelorens and is protected under the intellectual property laws of Thailand and applicable international treaties.

You are granted a limited, non-exclusive, non-transferable licence to access and view the Website for personal, non-commercial purposes only. You may not copy, modify, sell, distribute, or create derivative works from any part of our Content without our express written permission.

7. Payment Terms

Monthly fees for our residential care tiers are as follows:

• Independent Living Suite — ฿19,500 per month
• Personal Care Residence — ฿41,000 per month
• Full Spectrum Nursing — ฿69,000 per month

These fees cover accommodation, meals, housekeeping, activities, and the care services specified for each tier. Certain additional services — such as specialist medical consultations, personal supplies, or external excursions — may incur supplementary charges, which will be communicated to families in advance.

Payment is due on the first day of each calendar month. Accepted payment methods are detailed in your Residential Care Agreement. chelorens reserves the right to adjust fees with no less than sixty (60) days' written notice to the responsible party.

Refund arrangements, including any applicable credit for partial months, are set out in the individual Residential Care Agreement signed at the time of admission.

8. Service-Specific Terms

Care Delivery: chelorens's care programmes are delivered by qualified staff in accordance with Thai healthcare regulations. While we make every effort to maintain consistent care routines, specific staff assignments may vary due to scheduling, leave, or operational requirements.

Scope of Care: The scope of care provided under each tier is described at the time of admission and documented in the resident's personal care plan. Changes to the care plan — whether initiated by families, by our care team, or because of a change in the resident's condition — will be discussed and agreed upon with the family before implementation.

Tier Transitions: If a resident's needs change, chelorens may recommend a transition to a different care tier. Such transitions will always be discussed with the resident's family and are subject to mutual agreement and availability.

Visiting: Families are welcome to visit during our published visiting hours. We ask visitors to respect the routines and privacy of all residents within the home.

9. Disclaimers

The information on this Website is provided for general informational purposes and does not constitute medical advice, a diagnosis, or a recommendation for any particular course of treatment. Always consult a qualified healthcare professional for questions specific to a medical condition.

Our Services are provided on an "as is" and "as available" basis. While we strive to deliver the highest standard of residential care, we do not warrant or guarantee specific health outcomes for any individual resident.

chelorens makes reasonable efforts to keep the Website accurate and up to date, but does not guarantee that all information is current, complete, or free of errors at all times.

10. Limitation of Liability

To the fullest extent permitted by the laws of Thailand, chelorens shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website or our Services.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total fees paid by or on behalf of the resident during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under Thai law.

chelorens shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics, government actions, utility failures, or civil unrest.

11. Indemnification

You agree to indemnify, defend, and hold harmless chelorens, its directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or any inaccurate or misleading information you provide to us.

12. Termination

By You: You may stop using the Website at any time. Termination of a Residential Care Agreement is governed by the notice and exit provisions set out in that separate agreement.

By Us: We may restrict or terminate your access to the Website if you violate these Terms, act in a manner harmful to other users or to chelorens, or for any other reasonable cause. We may also terminate or modify a Residential Care Agreement in accordance with its own terms, including situations where we can no longer safely meet a resident's care requirements.

Upon termination, any provisions of these Terms that by their nature should survive — including intellectual property, limitation of liability, indemnification, and dispute resolution — shall remain in effect.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and protection of personal data is described in our Privacy Policy. By using the Website or providing personal information to chelorens, you acknowledge and consent to the practices described in that policy.

For information about our use of cookies, please refer to our Cookie Policy.

14. Third-Party Links

The Website may contain links to external websites or resources that are not operated by chelorens. We are not responsible for the content, privacy practices, or availability of any third-party websites. Inclusion of a link does not imply endorsement. We encourage you to review the terms and privacy policies of any external site you visit.

15. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict of law principles.

In the event of any dispute arising out of or in connection with these Terms or our Services, the parties agree to first attempt resolution through informal good-faith negotiation. If a dispute cannot be resolved informally within thirty (30) days, either party may submit the matter to mediation administered by a mutually agreed mediator in Bangkok, Thailand.

If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Bangkok, Thailand.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and chelorens concerning your use of the Website. A separate Residential Care Agreement governs the provision of residential services.

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. chelorens may assign its rights and obligations without restriction.

Notices: Any formal notices to chelorens under these Terms should be sent by email to [email protected] or by post to our registered address.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated to existing residents and their families by email or written notice.

Your continued use of the Website following the posting of updated Terms constitutes your acceptance of those changes. We encourage you to review this page periodically.

18. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us: